Elements and Performance Criteria
- Prepare for a mental health screening interview
- Conduct a mental health screening interview
- Use screening interview tool as a guide and record client responses in accordance with activity requirements
- Use appropriate techniques to encourage an honest exchange of information
- Apply relevant principles to establish an environment of trust and mutual respect
- Use effective communication techniques to constructively handle negative responses
- Observe and note client behaviour for further exploration
- Use questioning techniques to determine moods, emotions and areas of client concern
- Record key issues and client concerns in accordance with activity requirements
- Respond to clients in crisis, in accordance with operational procedures
- Discuss considered referral options and screening outcomes with client
- Discuss education and support options with client
- Conduct interview appropriately, demonstrating sincerity, courtesy and friendliness, in accordance with operational procedures
- Perform post-selection activity administration